Having emerged on the Australia and New Zealand markets in 1996 on the strength of their facultative underwriting, our client is a global reinsurance company with an actuarial workforce. In less than a decade, they have grown to be one of the leading life reinsurers in the region. Rapid growth in a global matrixed environment, coupled with work of a highly technical nature present a unique opportunity for this client.
Key Business Challenge:
How can we support our individual contributors to effectively communicate, influence and build relationships with non-technical stakeholders given the highly technical nature of our work?
How Milan Partners helped:
We won the work on the strength of our solution, our ability and willingness to really understand their business, and capacity to work in multiple global locations including EMEA, USA, Canada, Australia, and Asia.
We partnered with our client to design a bespoke curriculum for individual contributors across the business, focused around identified priorities of communication, presenting, influence and relationships, networks and negotiating. The importance of partnering with a provider that understands their context, really ‘gets’ their people and appreciates the challenges of communicating, influencing and relationship building in a large, complex, matrix environment was paramount in making their decision.
We designed two core programs – Communication Skills and Influence & Engage to address the key challenges faced by participants. A major factor in the program design was linking content to participants’ career development and incorporating existing language, frameworks and tools to ensure consistency with their existing global leadership development program.
- Delivery of a consistent learning engagement with delivery of 10 programs across 4 continents
- Outstanding feedback with an average net promoter score of 8.6 out of 10
“This program gave me structured and concrete ways about approaching people problems that always seem so nebulous to me” – Actuary